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Privacy Policy

LK Health & Wellbeing
Website: www.lkhealthandwellbeing.com
Effective Date: 24 July 2026
Last Updated: 24 July 2026
Version: 1.0

1. Introduction

At LK Health & Wellbeing, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our website, services and online platforms.
This policy applies when you:

  • Visit our website.
  • Book a consultation or Discovery Call.
  • Purchase a programme, workshop, event or digital resource.
  • Join the LK Thrive Membership.
  • Subscribe to our newsletter or community updates.
  • Attend a workshop, retreat or event.
  • Contact us regarding our services.
  • Engage with our workplace wellbeing services.

We process personal information in accordance with:

  • The UK General Data Protection Regulation (UK GDPR).
  • The Data Protection Act 2018.
  • Other applicable UK privacy legislation.

2. Who We Are

LK Health & Wellbeing provides evidence-informed health and wellbeing services including:

  • Women's Health Support
  • Menopause Support
  • Nutrition Coaching
  • Personal Training
  • Sports Therapy
  • Massage & Rehabilitation Therapy
  • Workplace Wellbeing
  • Corporate Training
  • Consultancy
  • Speaking Engagements
  • Workshops
  • Online Sessions
  • Retreats
  • Digital Resources
  • Membership Services

For the purposes of data protection legislation, LK Health & Wellbeing is the Data Controller responsible for your personal information.

3. Our Commitment to Your Privacy

We believe trust is central to supporting your health and wellbeing.
We are committed to:

  • ✓ Treating your information confidentially and respectfully.
  • ✓ Only collecting information that is necessary.
  • ✓ Keeping your information secure.
  • ✓ Being transparent about how your information is used.
  • ✓ Never selling your personal information.
  • ✓ Respecting your legal rights regarding your data.

4. Information We Collect

The information we collect depends on how you interact with LK Health & Wellbeing.

4.1 Personal Information

This may include:

  • Full name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth
  • Emergency contact details (where appropriate)

4.2 Health and Wellbeing Information

As we provide women's health, menopause, nutrition and wellbeing services, we may collect health-related information where necessary.
This may include:

  • Current health concerns
  • Medical history
  • Medication information
  • Allergies
  • Menopause symptoms and experiences
  • Hormonal health information
  • Nutrition and dietary information
  • Lifestyle information
  • Exercise history
  • Injury history
  • Rehabilitation requirements

Health information is classed as Special Category Data under UK GDPR and receives additional protection.
We only collect this information when necessary to provide safe and appropriate support.

4.3 Website Information

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website interactions
  • Time spent on pages

This information helps us improve website performance and user experience.

5. How We Collect Your Information

We collect information when you:

  • Complete enquiry forms.
  • Book a Discovery Call.
  • Book consultations.
  • Purchase programmes.
  • Register for workshops or events.
  • Join online sessions.
  • Purchase digital downloads.
  • Join the LK Thrive Membership.
  • Subscribe to our mailing list.
  • Download free resources.
  • Contact us by email.
  • Communicate through social media.

6. How We Use Your Information

We use your information to:

  • Provide health and wellbeing services.
  • Manage appointments and bookings.
  • Deliver programmes and consultations.
  • Personalise support.
  • Respond to enquiries.
  • Process payments.
  • Provide digital resources.
  • Manage membership services.
  • Send newsletters and updates where you have consented.
  • Improve our services and website.
  • Maintain business records.
  • Meet legal and insurance requirements.

7. Lawful Basis for Processing Information

We process your personal information under the following lawful bases:

Contract

Where processing is necessary to provide services you have requested.
Examples:

  • Consultations
  • Programmes
  • Events
  • Membership services

Consent

Where you have provided permission for us to use your information.
Examples:

  • Newsletter subscriptions
  • Marketing communications
  • Health questionnaires

You can withdraw consent at any time.

Legal Obligation

Where we are required to process information to meet legal responsibilities.

Legitimate Interests

Where processing helps us operate and improve our services while respecting your rights.

8. Marketing Communications

If you choose to join our community mailing list, you may receive:

  • Health and wellbeing information
  • Menopause updates
  • Nutrition advice
  • Recipes
  • New programme announcements
  • Event invitations
  • Workshops
  • Free resources
  • Special offers

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails.
  • Contacting LK Health & Wellbeing directly.

9. Payment Information

Payments made through our website are processed securely through third-party payment providers.
LK Health & Wellbeing does not store your full payment card details.
Payment providers manage payment information according to their own privacy policies and security procedures.

10. Sharing Your Information

We only share your information where necessary to operate our business.
This may include:

  • Website providers.
  • Booking systems.
  • Payment providers.
  • Email marketing providers.
  • IT support providers.
  • Accountants.
  • Insurers.
  • Professional advisers.
  • Legal authorities where required.

We do not sell, rent or trade your personal information.

11. International Clients

LK Health & Wellbeing supports clients in the United Kingdom, New Zealand and internationally.
Where personal information is transferred internationally, appropriate safeguards will be used to protect your information.

12. Keeping Your Information Secure

We use appropriate security measures including:

  • Secure website systems.
  • Password protection.
  • Restricted access.
  • Secure storage.
  • Confidentiality procedures.
  • Regular system updates.

While we take reasonable steps to protect information, no online transmission can be guaranteed to be completely secure.

13. How Long We Keep Your Information

We retain information only for as long as necessary.
Retention periods depend on:

  • Legal requirements.
  • Insurance requirements.
  • Professional standards.
  • Business requirements.

When information is no longer required, it will be securely deleted or anonymised.

14. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.
  • Request corrections.
  • Request deletion where applicable.
  • Restrict processing.
  • Object to certain uses.
  • Withdraw consent.
  • Request transfer of your information where applicable.

To exercise your rights, please contact LK Health & Wellbeing.

15. Children's Privacy

Our services are primarily designed for adults.
We do not knowingly collect personal information from children under 13 without appropriate consent.

16. Cookies

Our website uses cookies to:

  • Improve website functionality.
  • Understand visitor behaviour.
  • Improve user experience.

Please see our separate Cookie Policy for further information.

17. External Links

Our website may include links to external websites.
LK Health & Wellbeing is not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before providing personal information.

18. Social Media

If you contact us through social media platforms, your information may also be processed according to the privacy policies of those platforms.

19. Automated Decision Making

LK Health & Wellbeing does not use automated decision-making processes that create legal or significant effects.

20. Data Breaches

If a data breach occurs, we will take appropriate action and notify relevant parties where legally required.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

22. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:
LK Health & Wellbeing
Website: www.lkhealthandwellbeing.com

23. Complaints

If you are unhappy with how your information has been handled, please contact us first so we can try to resolve your concerns.
You also have the right to complain to:
Information Commissioner's Office (ICO)
The UK's independent authority for information rights.

Policy Review
Policy Name: Privacy Policy
Version: 1.0
Effective Date: 26 July 2026
Review Date: July 2027

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